REQUESTS

FAQ: Frequently asked questions

General informations:

    • What is the name of your shop?
      Bibe Spiritus

    • What do you sell?
      Highest quality accessories for cigars,       glasses for tasting whiskey and classy drinks, granite or stainless steel ice, cocktail sets, alcohol smokers and cocktail travel bags.

    • What are your most popular products?
      Our most popular products include granite and stainless steel ice,       whiskey tasting glasses and cigar accessories.

    • What are your sales channels (online, physical store, both)?
      We sell our products online through our website.

    • Who are you addressing (target audience)?
      We are aimed at whiskey enthusiasts,       connoisseurs and all those who appreciate refined and refined drinking.

Product Questions:

    • What are the characteristics of your products?
      Our products are made from the best materials available,       such as fine wood, stainless steel, granite and copper. They are designed to enhance the tasting experience and to add a touch of class to any drinking ritual.

    • How are your products used?
      Instructions for using our products are available on our website and inside the packaging of each product.

    • What sizes/colors/models are available?
      The variety of sizes,       colors and models available varies depending on the product. For specific information, please see our website or contact our customer service.

    • Is there a warranty on your products?
      Yes,       we offer a 1 year warranty on all our products.

Ordering questions:

    • How can I place an order?
      You can place an order online on our website.

    • What payment methods are available?
      We accept payments by credit/debit card,       PayPal, GooglePay, ApplePay.

    • What are the shipping costs?
      Shipping costs are 4.90 for purchases under 50 euros .

    • How long will it take to receive my order?
      Orders are processed within 24/48 working hours of receiving payment.       Delivery times vary depending on the country of destination.

    • Can I cancel or change my order?
       You can cancel or modify an order within 24 hours of receiving it. To do so, contact our customer service.

Questions about returns and refunds:

    • Can I return a product?
      Yes,       you can return a product within 14 days of receiving it.

    • What are the deadlines for making a return?
      You have 14 days to return the product.

    • How can I get a refund?
      To obtain a refund, fill out the online return form or contact our customer service.

    • What are the return costs?
      Return costs are our responsibility.

Customer Service Questions:

    • How can I contact customer service?
      You can contact customer service via email at bibespiritus@gmail.com or on our Meta page.

    • What are your service hours? Our service hours are 9am to 8pm , Monday to Friday.

    • In which languages ​​can I receive assistance? You can receive assistance in Italian and English.

Additional Information:

    • Is there something important you would like to communicate to your customers?
      In case of damaged product, please contact our customer service within 24 hours of receiving the package.